Vendor Portal

Casago Vendor 3-Strike Policy

Casago Vendor 3-Strike Policy:  At Casago, we partner with vendors who share our commitment to delivering 5-star experiences for our guests and owners. To ensure consistency and accountability, we track performance using a 3-Strike Policy. This policy applies to all vendors providing services on behalf of Casago.

Vendor Expectations: Working with Casago

Welcome to Casago! This playbook outlines the standards, policies, and processes you’ll need to follow while providing services at Casago-managed properties. Please review carefully and keep this as a reference. Following these steps will ensure smooth payments, positive guest/owner experiences, and a long-term partnership with Casago.

Vendor Agreement

To ensure a successful and seamless partnership, we kindly ask that you review the following agreement which outlines the key expectations, insurance requirements, and policies that govern our collaboration.

NON-DISCLOSURE AND CONFIDENTIALITY AGREEMENT

How to record a Loom video for work orders

We require a Loom video for every completed work order. This video shows the property, the work you completed, and the guest-facing areas. This ensures our team can verify everything is ready.

Extra Housekeeping & Property Services

This guide explains how to perform and document extra housekeeping or property services for Casago. Follow each step carefully to ensure smooth service and owner/guest satisfaction.

Alarm Set-Off