Owner Resources · Owner Portal
How to Use Your Casago Owner Portal (Owner X)
Your property, your performance, your way — available 24/7 from any device.
The Casago Owner Portal, powered by Owner X, gives you real-time visibility into everything happening at your property. From blocking dates and viewing your financial statements to submitting maintenance requests and tracking work orders — it's all here, in one intuitive place. This guide walks you through every feature so you can get the most out of your portal from day one.
In This Article
1. Getting Started
You can access Owner X on your smartphone, tablet, or desktop — your login works on all platforms.
Mobile App
Search "Owner X" in the App Store (iPhone/iPad) or Google Play (Android) and download the app. It's free.
Desktop Access
Open any browser and go to: ownerx.streamlinevrs.com
Pro Tip: The same username and password work on both the mobile app and the desktop portal. Log in once, use it anywhere.
Your Login Credentials
Portal URL | |
Mobile App | Search "Owner X" on App Store or Google Play |
Your Username | [YOUR EMAIL ADDRESS] |
Temporary Password | [PASSWORD] - If First Login Select "Forgot Password" |
We recommend updating your password after your first login. Tap Settings in the app or desktop portal to set a new one.
The Owner X login screen — use your Casago-provided email and temporary password to get in.
2. Your Dashboard
After logging in, your Dashboard is the first thing you'll see. Use the property dropdown menu at the top to select which property you want to manage. Only your active units will appear — reach out to us if a property is missing.
From the Dashboard you can quickly access:
Reservations — view upcoming bookings
Availability Calendar — check availability and create owner blocks
Work Orders — view and submit maintenance requests
Reports — access your financial statements
Service Tasks — communicate with the Casago team
Attachments — share or download property documents
More Info — view additional property details
Dashboard — Mobile App view (left) and Desktop view (right)
Pro Tip: On the mobile app, tap the menu icon in the top right corner of any screen to return to the main navigation menu.
3. Managing Your Availability Calendar
The Availability Calendar lets you see exactly what's happening at your property at a glance — guest reservations, owner blocks, maintenance holds, and vacant dates. You can scroll through months and tap any vacant period to block dates for your own use.
Calendar Color Key
Vacant — available for booking
Owner Block — blocked for your personal use
Standard Reservation — guest booking
Maintenance Block — property is down for maintenance
The Availability Calendar — scroll through months to see your full booking picture.
How to Create an Owner Block
Tap or click Availability Calendar from your Dashboard
Select the reservation type — choose "Owner Block" for personal stays, or "Non-Paying Guest" for guests you're hosting
Select your Check-In and Check-Out dates on the calendar
Enter any required guest information (your info auto-populates for Owner Blocks)
Tap Make Reservation and confirm on the next screen
Making a reservation — select your dates, enter details, and confirm.
Pro Tip: Selecting "Non-Paying Guest of Owner" lets you host your own guests while our team handles the tax payments on your behalf.
4. Viewing & Managing Reservations
The Reservations section gives you a full list of all bookings on your property — guest stays, owner blocks, and management holds. Tap any reservation to see the full details including guest name, booking dates, number of nights, nightly rate, and check-in/out times.
Reservations — list view (left) and detail view (right) with full booking info.
How to Cancel or Modify a Future Reservation
Tap Reservations from the Dashboard
Find and tap the reservation you want to modify
Tap Manage to modify dates or guest info, or Cancel to remove the block
Confirm your changes on the next screen
Pro Tip: Toggle "Show only my reservations" at the top of the Reservations list to filter out guest bookings and see only your owner blocks.
5. Work Orders
The Work Orders section lets you see every maintenance item associated with your property — what's pending, what's active, and what's been completed. Critical work orders appear at the top of the list. You can also submit new requests directly from the app.
Work Orders — sorted by Pending, Active, and Completed status.
How to Submit a New Work Order
Tap Work Orders from the Dashboard, then tap Add Work Order
Enter a clear Title (e.g., "AC not cooling in master bedroom")
Select a Priority: Critical, Medium, or Low
Enter a Description with as much detail as possible
Tap Add Photos to attach images from your camera or gallery (highly recommended)
Tap Create Work Order and confirm — you'll see a success confirmation
Creating a work order — fill in the details, add photos, and submit.
Note: Once a work order is submitted, you won't be able to modify it from the portal. Our team will review and respond. For urgent issues, please also call or text your Casago market contact directly.
Pro Tip: Adding photos when submitting a work order dramatically speeds up our response time. A picture is worth a thousand words — and a faster fix!
6. Your Financial Reports
The Reports section gives you on-demand access to all your financial data. The Month End Statement is always available. Depending on your account setup, additional reports may also be visible.
Reports Menu — all your financial data in one place.
Month End Statement
Your complete monthly accounting summary — payments received, gross revenue, management commission, expenses, and net owner payout.
Profit & Loss
Income vs. expenses by date range. Includes reservation data, gross room revenue, commissions, and net income. Downloadable as PDF.
Summary Report
Reservation-level breakdown showing type, arrival date, nights, guests, rent, and owner commission.
Maintenance Inspection
Inspection reports for your property — line-item checklist results with photo documentation.
1099/1042 Generated Report
Annual tax reporting documents generated by our accounting team for your records.
1099/1042 Year End Report
Year-end version of your tax report — available each January for the prior calendar year.
Month End Statement
How to Download Your Month End Statement
Tap Reports from the Dashboard
Tap Month End Statement
Select the month you want to view from the list
The statement opens on screen — tap the Download PDF button to save or share it
Month End Statement — select a month (left) and view the full statement detail (right).
Profit & Loss
How to Run a Profit & Loss Report
Tap Reports → Profit and Loss
Set your Start Date and End Date
Tap Get Report to generate
Review the summary on screen, then tap Download PDF for a full printable version
Profit & Loss Report — set your date range and view income vs. expenses.
Pro Tip: Run your P&L year-to-date each month to track cumulative performance. This is the same data your Casago team uses to optimize your property's revenue strategy.
Summary Report
How to Run a Summary Report
Tap Reports → Summary Report
Select your date filter type (Check-In, Check-Out, or Creation Date)
Set your Start Date and End Date
Tap Get Report to generate the reservation-level breakdown
Summary Report — reservation-level breakdown with rent and commission details.
Maintenance Inspection
How to View Maintenance Inspections
Tap Reports → Maintenance Inspection
Select a date range to view inspection reports
Review the checklist results and attached photos
Maintenance Inspection — checklist results with photo documentation.
1099/1042 Tax Reports
Your annual tax documents are available under Reports. The Generated Report is produced by our accounting team during the year, and the Year End Report becomes available each January for the prior calendar year.
1099/1042 Generated Report — annual tax documents from our accounting team.
1099/1042 Year End Report — available each January for the prior calendar year.
7. Service Tasks — Communicating with the Casago Team
Service Tasks is your direct line to the Casago team for anything that doesn't fit neatly into a work order — questions about your statement, requests for date holds, general inquiries, or follow-up on previous conversations. Think of it as your private messaging thread with us.
Service Tasks — your direct line to the Casago team.
How to Create a New Service Task
Tap Service Tasks from the Dashboard
Tap Add Service Task
Enter a clear Title for your request
Add a Description with details
Tap Create Service Task — our team will be notified immediately
Adding a Service Task — enter a title and description, then submit.
How to Reply to a Service Task
Tap the task from your Open list to open the conversation thread
Review the history of messages between you and the Casago team
Type your response in the message box at the bottom and tap send
Service Task thread — view the full conversation history and reply directly.
Pro Tip: Slide an open task to the left to quickly Close or Delete it. Slide a closed task to the left to Reactivate it if you need to follow up.
8. Attachments
The Attachments tab lets you upload important property documents to share with our team — or download documents we've shared with you (like your management agreement or inspection reports).
How to Upload a Document
Tap Attachments from the Dashboard
Tap Add Attachment
Tap Add File to select a document from your device
Tap Save Attachment to upload
How to Download a Document
Tap Attachments from the Dashboard
Find the document and tap the arrow next to it
Save the document to your device
Attachments — upload documents to share with our team or download files we've shared with you.
9. Settings & Logging Out
In the Settings area you can view your account information (name, email, contact details) and update your password. To log out, scroll to the bottom of Settings and tap Log Out.
Pro Tip: If any of your account information needs to be updated — name, email, phone number — please contact us rather than editing it directly, so our system stays in sync.
Settings — view your account info and log out.
News & Updates
The News section (available under More Info on your Dashboard) keeps you informed about Casago updates, seasonal tips, and important announcements related to your property or market.
News — stay informed about Casago updates and seasonal announcements.
Contact Us
The Contact Us screen (also under More Info) gives you quick access to your Casago team's contact information.
Contact Us — your Casago team's direct contact info, always at your fingertips.
10. Need Help?
We're always just a message away. If you run into any issues with the Owner Portal, have questions about a report, or need help with anything related to your property, reach out to your dedicated Casago Southwest team:
Arizona owners: owner@casagoarizona.com
California owners: owner@casagosocal.com
Ready to get started?
Log into your Owner Portal now and take a look around — your property's full picture is waiting for you.
Casago Southwest · Owner Resources · Last updated March 2026
Questions about this article? Email owner@casagoarizona.com (AZ) or owner@casagosocal.com (CA)